Advanced Diploma in Management and Administration

Developing High-Level Administrative and Leadership Skills for Organisational Excellence

1. Introduction

The Advanced Diploma in Management and Administration is designed to equip professionals with in-depth knowledge and practical competencies in administrative and managerial functions across sectors. As organisations face complex challenges in efficiency, innovation, and strategic delivery, the demand for skilled managers and administrators with strong leadership and operational capabilities is increasing.

This course blends modern management theories with hands-on administrative practices to prepare participants for higher leadership roles and operational decision-making responsibilities in both the public and private sectors.

 

2. Training Objectives

Participants will gain the ability to:

• Understand and apply core management and administrative principles
• Improve organisational performance through effective planning, coordination, and control
• Lead teams and manage resources efficiently
• Develop, implement, and evaluate strategic and operational plans
• Navigate complex challenges in governance, communication, and service delivery
• Apply modern tools and practices in administrative systems and processes

 

3. Target Group

This programme is ideal for:

• Mid to senior-level administrators
• Executive assistants and office managers
• Heads of departments and unit supervisors
• Policy officers and operations coordinators
• Public service officials
• NGO managers and programme administrators
• Managers preparing for executive leadership roles

 

4. Course Duration

• Duration: 4–16 Weeks
• Modules: 16
• Total Contact Hours: 96–128 hours
• Delivery Mode: In-person / Virtual / Blended
• Assessment: Module tests, group projects, presentations, final written assignment

 

5. Course Content

Module 1: Principles of Management and Administration

• Functions of management
• Structure and operations of modern administration

Module 2: Strategic Planning and Organisational Design

• Vision, mission, and goal setting
• Strategic thinking and alignment

Module 3: Leadership and Team Management

• Leadership styles and effectiveness
• Building and motivating high-performing teams

Module 4: Organisational Behaviour and Culture

• Managing change and resistance
• Understanding workplace dynamics

Module 5: Human Resource Management

• Recruitment, retention, and performance management
• Training, development, and employee relations

Module 6: Financial Management for Non-Financial Managers

• Budgeting, forecasting, and financial statements
• Cost control and financial decision-making

Module 7: Effective Communication and Interpersonal Skills

• Written, verbal, and non-verbal communication
• Conflict resolution and feedback techniques

Module 8: Operations and Project Management

• Project planning, execution, and control
• Monitoring timelines, budgets, and quality

Module 9: Administrative Systems and Office Management

• Record keeping, workflow, and office procedures
• Technology in administration

Module 10: Policy Development and Implementation

• Understanding policy cycles
• Formulation, analysis, and evaluation

Module 11: Customer Service and Service Delivery

• Principles of public service delivery
• Handling complaints and improving client experience

Module 12: Governance, Ethics, and Accountability

• Corporate governance
• Ethical decision-making and anti-corruption measures

Module 13: Risk Management and Compliance

• Identifying, assessing, and managing risks
• Organisational compliance systems

Module 14: ICT Tools for Managers and Administrators

• Use of spreadsheets, MIS, and collaboration platforms
• Data management and digital transformation

Module 15: Monitoring, Evaluation, and Reporting

• Developing indicators and data collection tools
• Writing reports and using findings for decision-making

Module 16: Capstone Project and Presentation

• Participants work on a real-life case or problem from their organisation
• Group or individual presentation and feedback session

 

6. Learning Outcomes

Upon completion, participants will be able to:

• Manage and administer departments, projects, or organisations efficiently
• Implement strategic and operational plans aligned with organisational goals
• Lead diverse teams with clarity and accountability
• Apply administrative systems and tools for efficiency and quality control
• Foster a culture of ethical behaviour, customer orientation, and performance
• Solve problems using evidence-based and innovative approaches

 

7. Certification

• Award: Advanced Diploma in Management and Administration
• Issued by: [Accredited Training Provider / Institution]
• Certification Requirements:
• Minimum 85% attendance
• Full completion of all module assignments
• Passing final capstone project or assessment
• Active participation in group work and discussions

This diploma certifies that the participant has demonstrated advanced competencies in managing administrative and strategic functions in a professional environment.

 

Optional Inclusions

• Digital Learning Resources (Slide decks, templates, case studies)
• Access to Learning Portal / LMS
• Post-training Coaching or Mentorship (on request)
• Peer Support & Alumni Network