Business Re-engineering and Process Management

Transforming Organisational Efficiency through Strategic Process Redesign

1. Introduction

In an increasingly competitive and fast-changing global business environment, organisations must constantly evaluate and improve their internal processes to remain relevant, efficient, and customer-focused. Business Process Re-engineering (BPR) and Process Management offer powerful methodologies for radically redesigning workflows to achieve dramatic improvements in performance, quality, service, and speed.

This training programme is designed to equip participants with practical skills and strategic tools to analyse, re-engineer, and manage core business processes for optimal organisational effectiveness.

 

2. Training Objectives

By the end of the course, participants will be able to:

• Understand the principles of business process re-engineering and continuous process improvement
• Identify inefficient or outdated processes
• Use tools and techniques to analyse and map business processes
• Design and implement new or improved workflows
• Align process changes with strategic goals
• Promote a culture of innovation and change within the organisation
• Monitor and evaluate the effectiveness of re-engineered processes

 

3. Targeted Group

This course is ideal for:

• Operations managers and process improvement officers
• Business analysts and project managers
• Strategy and performance management teams
• Middle and senior-level managers
• Public and private sector executives
• Staff involved in change management and organisational development

 

4. Course Duration

• Total Duration: 3 weeks
• Modules: 12
• Contact Hours: 48–60 hours (4–5 hours per module)
• Delivery Mode: In-person / Online / Blended
• Training Methods: Lectures, process mapping exercises, case studies, group discussions, real-life simulation projects

 

5. Course Content

Module 1: Introduction to Business Process Re-engineering (BPR)

• Concept and historical background of BPR
• Process thinking vs. task orientation
• Key drivers for re-engineering

Module 2: Understanding Business Process Management (BPM)

• BPM lifecycle
• Difference between BPR and BPM
• Organisational impacts of process-focused management

Module 3: Identifying Core Business Processes

• Critical processes vs. support processes
• Linking processes to strategic objectives
• Stakeholder analysis

Module 4: Process Mapping and Analysis Techniques

• Flowcharts, SIPOC, value stream mapping
• Tools for identifying bottlenecks and redundancies
• Analysing process performance

Module 5: Diagnosing Process Problems

• Root cause analysis
• Measuring process effectiveness and efficiency
• Cost, time, quality, and customer satisfaction metrics

Module 6: Redesigning Business Processes

• Principles of effective process redesign
• Using technology in re-engineering
• Business rules and process innovation

Module 7: Change Management and Organisational Readiness

• Managing resistance to change
• Communicating change initiatives
• Leadership roles in transformation

Module 8: Implementing Re-engineered Processes

• Pilot testing and phased implementation
• Training and support for staff
• Monitoring initial results

Module 9: Process Automation and Digital Transformation

• Integrating automation and ERP tools
• Using AI and workflow tools in modern processes
• Case examples of digital BPR

Module 10: Measuring and Monitoring Process Performance

• KPIs and performance dashboards
• Balanced scorecard for process evaluation
• Continuous feedback and improvement loops

Module 11: Case Studies in BPR Success and Failure

• Public and private sector examples
• Lessons learned and best practices
• Critical success factors

Module 12: Capstone Workshop – Process Redesign Simulation

• Group project: Identify, map, and redesign a selected process
• Present recommendations for implementation
• Peer and trainer feedback

 

6. Learning Outcomes

Upon successful completion, participants will be able to:

• Identify outdated or inefficient processes and propose improvements
• Design and document re-engineered processes aligned with organisational goals
• Facilitate cross-functional collaboration for process redesign
• Apply process analysis tools to assess current and future states
• Manage organisational change during process improvement initiatives
• Contribute to the digital transformation of the organisation
• Continuously monitor, evaluate, and refine business processes

 

7. Certificate

• Award: Certificate of Completion – Business Re-engineering and Process Management
• Issued by: Accredited Training Institute / Business School / HRD Body
• Criteria for Certification:
• Minimum of 85% attendance
• Completion of all assignments and capstone project
• Active participation in all interactive sessions

This certificate confirms that the participant has acquired both theoretical knowledge and practical skills in analysing, re-engineering and managing business processes effectively.