Working at the Speed of Trust

Building High-Trust Relationships for Accelerated Results

1. Introduction

In today’s fast-paced and interdependent world, trust is the new currency. Organisations with high-trust cultures outperform those without — they collaborate better, innovate faster, and achieve results with less friction. Based on Stephen M.R. Covey’s powerful framework from “The Speed of Trust,” this training equips individuals and teams with the mindset, language, and skills to build, extend, and restore trust in professional relationships.

 

2. Training Objectives

Participants will:

• Understand the economic and emotional impact of trust
• Learn to identify and close trust gaps in relationships and teams
• Apply behaviours that increase credibility and trustworthiness
• Build a culture of transparency, accountability, and collaboration
• Develop strategies to repair broken trust
• Accelerate performance and improve engagement through trust

 

3. Targeted Group

This training is ideal for:

• Executives, managers, and team leaders
• HR professionals and organisational development staff
• Public sector officers and corporate professionals
• Cross-functional teams and project leaders
• Anyone who collaborates with others or leads people

 

4. Course Duration

• Total Duration: 2 Weeks
• Modules: 8
• Contact Hours: 24–32 hours (3–4 hours per module)
• Delivery Mode: In-person / Virtual / Blended
• Training Methods: Facilitated workshops, self-assessments, trust simulations, role plays, peer feedback, and action planning

 

5. Course Content

Module 1: The Case for Trust

• The economics of trust: how trust affects speed and cost
• The “trust tax” vs. the “trust dividend”
• Trust and organisational performance

Module 2: Self Trust – The Foundation of Credibility

• The 4 Cores of Credibility: Integrity, Intent, Capabilities, Results
• Building self-trust through personal consistency and accountability

Module 3: Relationship Trust – The 13 Behaviours of High-Trust Leaders

• Trust-building behaviours (e.g., Talk Straight, Demonstrate Respect, Create Transparency)
• How to use and adapt them across different relationships

Module 4: Diagnosing and Closing Trust Gaps

• Identifying personal and organisational trust gaps
• Practical tools to build or restore trust
• Avoiding counterfeit behaviours (e.g., hidden agendas, passive compliance)

Module 5: Organisational Trust – Aligning Systems and Structures

• Embedding trust in organisational culture
• Aligning rewards, policies, and communication with trust values

Module 6: Team Trust – Creating High-Trust, High-Performance Teams

• Building psychological safety and accountability
• Trust in diverse and virtual teams
• Case studies on trust breakdown and recovery

Module 7: Restoring Lost Trust

• Principles and behaviours for restoring trust when it’s broken
• The five steps of trust restoration
• Practising forgiveness, restitution, and reconciliation

Module 8: Leading at the Speed of Trust – Personal Action Plan

• Creating a personal trust action plan
• Committing to the 3 Levels of Change: Self, Relationship, Organisation
• Sustaining high-trust behaviours in daily work

 

6. Learning Outcomes

By the end of the training, participants will:

• Understand the vital role of trust in achieving speed and results
• Build and maintain trust through behaviour, not just words
• Improve credibility and influence as a leader
• Recognise behaviours that erode or strengthen trust
• Restore trust in damaged relationships
• Drive innovation and performance by fostering a high-trust environment

 

7. Certification

• Award: Certificate of Completion – Working at the Speed of Trust
• Issued by: Accredited Training Institute / Leadership Development Body
• Certification Requirements:
• Minimum 85% attendance
• Participation in trust exercises and team simulations
• Completion of personal trust action plan

This certificate validates a participant’s readiness to lead and contribute more effectively by cultivating trust in their role and organisation.