Advanced Secretarial Duties, PR & Computing Skills

1. Introduction

In the modern professional environment, secretarial duties require a combination of organizational, administrative, communication, and computing skills. Coupled with effective public relations (PR) abilities, these competencies enable professionals to manage office operations efficiently, maintain positive organizational image, and leverage digital tools for productivity and engagement.

This advanced-level training programme equips participants with comprehensive skills to excel as professional secretaries, PR coordinators, and office administrators using modern computing applications.

 

2. Training Objectives

By the end of this programme, participants will be able to:

1. Master advanced secretarial and administrative skills for professional office management.
2. Develop strong public relations and communication strategies for internal and external stakeholders.
3. Utilize modern computing tools for documentation, reporting, and office automation.
4. Organize meetings, events, and corporate communications effectively.
5. Maintain professional records, scheduling, and correspondence.
6. Manage digital communication platforms, including social media and email management.
7. Apply problem-solving and critical thinking to office management challenges.
8. Demonstrate proficiency in office software applications, data management, and presentation skills.

 

3. Target Group

This programme is designed for:

• Executive assistants, secretaries, and administrative staff
• Public relations and communication officers
• Office managers and coordinators
• Entrepreneurs and business owners
• HR and operations staff
• Students and professionals seeking advanced secretarial and office management skills

 

4. Course Duration

• Total Duration: 6 Weeks (24 Modules — 4 Modules per Week)
• Delivery Options:
• On-site: FOTADE Training Centre (Residential/Non-residential)
• Online: Virtual sessions via FOTADE Learning Management System
• Hybrid: Combination of on-site and online sessions

 

5. Training Methodology

The training uses a practical, interactive, and experiential approach, including:

• Expert-led lectures and demonstrations
• Hands-on workshops in office applications and PR exercises
• Case studies and real-world secretarial scenarios
• Role plays for stakeholder and media communication
• Group discussions, problem-solving exercises, and peer learning
• Digital tools for documentation, scheduling, and social media management
• Capstone project integrating secretarial, PR, and computing competencies

 

6. Course Content

Module 1: Introduction to Secretarial Duties & Professional Etiquette

Module 2: Office Administration Principles and Practices

Module 3: Record Management and Filing Systems

Module 4: Business Correspondence and Professional Writing

Module 5: Telephone and Email Communication Management

Module 6: Scheduling, Calendar Management, and Diary Control

Module 7: Meeting Planning and Minute Taking

Module 8: Travel and Logistics Management

Module 9: Introduction to Public Relations

Module 10: PR Strategies and Stakeholder Engagement

Module 11: Media Relations and Press Communication

Module 12: Event Planning and PR Campaign Management

Module 13: Crisis Communication and Reputation Management

Module 14: Verbal and Non-Verbal Communication Skills

Module 15: Customer Service and Professional Interpersonal Skills

Module 16: Introduction to Computing for Office Administration

Module 17: Word Processing and Document Formatting

Module 18: Spreadsheets and Data Management

Module 19: Presentation Skills using Computing Tools

Module 20: Email, Internet, and Digital Communication Tools

Module 21: Social Media Management for PR and Office Tasks

Module 22: Office Automation and Productivity Tools

Module 23: Problem Solving, Critical Thinking, and Decision Making

Module 24: Capstone Project: Integrated Secretarial, PR & Computing Assignment

 

7. Expected Outcomes

Participants completing this training will be able to:

• Perform advanced secretarial duties professionally and efficiently.
• Plan and execute PR strategies and maintain positive stakeholder relationships.
• Utilize modern computing tools for documentation, reporting, and presentations.
• Organize meetings, events, and office operations effectively.
• Communicate clearly and professionally in all business contexts.
• Manage digital platforms, email systems, and social media professionally.
• Apply problem-solving and decision-making skills in office management scenarios.

 

8. Certificate of Completion

Participants who successfully complete all 24 modules, hands-on exercises, and the capstone project will receive:

🎓 Certificate of Completion in Advanced Secretarial Duties, PR & Computing Skills

Issued by: FOTADE Training, Research and Resource Development Centre (FOTADE-TRRDC)

This certificate recognizes the participant’s professional competence in advanced secretarial duties, public relations, and computing skills for modern office and organizational management.